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Contact For all orders and inquiries please email to:  Order If an item has been marked sold, that particular item is no longer available. All items are one-of-a-kind and cannot be duplicated. Please read the measurements carefully to ensure a proper fit. Once you have placed your order and have received your total amount with shipping options, your item will be held for 24 hours to receive payment. If payment or contact has not been made within 24 hours, your item will be put back up for sale. Payment All prices are in Canadian Dollars and all payments need to be sent in Canadian Dollars. Payments can be sent through Paypal to: kristie@velvetplume.com All Canadian customers have the option of sending payment through online banking with an Email Money Transfer. International Money Orders are accepted, as long as they are received within a week of ordering. Shipping All packages are sent through Canada Post. Shipping within Canada is sent by X-Press Post. Shipping to the United States gives you two options: Expedited (9 to 11 business days) and X-Press Post ( 5 - 6 business days). Both of these shipping options are insurable and trackable. Once your item has been sent, it is no longer the responsibility of Velvet Plume. Returns All items are non-refundable. An item can be returned as long as an email is sent as soon as you receive your item and state the problem. The item will need to be returned right away by X-Press mail and be received unworn,unwashed and unscented. Your return will grant you credit of the items total amount, excluding shipping and used towards a future purchase within one year of your return. Absolutely no returns will be accepted on Custom Orders or items that have been altered. Custom Orders A limited amount of custom orders are taken from time to time. Please know that Kristie reserves the right to full artistic freedom when creating a custom piece. Colors and style are chosen by the customer...the rest is up to the artist. Clothing Care All fabric has been pre-shrunk before an item is created. Each piece is serged and either straight stitched or top stitched to ensure a long life. All applique work is bonded and intricately stitched for strength and viewing pleasure. Kristie takes great pride in her work and strives to create unique yet durable pieces of wearable art. Please love your one-of-a-kind and wash gently in cold/lukewarm water and either hang or lie flat to dry, depending on fabric type. Velvet Plume is an artistic expression. Kristie lives passionately with her husband Graham and beautiful son Sol. She is blessed with people who support her work and continues on with her art in the medium of textiles.mailto:kristie@velvetplume.com?subject=
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